Protect your operation on every trip
Our comprehensive insurance for e-hailing service providers offers full cover for your vehicles, along with an extensive range of value-added benefits such as Passenger Liability cover – to keep your operation protected on all fronts.
Mobalyz Risk Services (Pty) Ltd (FSP 29354) is an authorised financial services provider and all products are underwritten by Guardrisk Insurance Company Ltd.
National Financial Ombud Scheme South Africa NPC. Registration Number: 2023/162407/08 JHB Physical Address: 110 Oxford Road, Houghton Estate, Illovo, Johannesburg, 2198
CPT Physical Address: Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, 7708
Tel: 0860 800 900. info@nfosa.co.za. www.nfosa.co.za
National Financial Ombud Scheme South Africa NPC. Registration Number: 2023/162407/08 JHB Physical Address: 110 Oxford Road, Houghton Estate, Illovo, Johannesburg, 2198
CPT Physical Address: Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, 7708
Tel: 0860 800 900. info@nfosa.co.za. www.nfosa.co.za
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Your cover explained
Theft/Hijacking
Your cover includes protection in the event of your vehicle being stolen or hijacked.
Accident Damage
You are also covered for damage incurred during a vehicle accident.
Total Loss
Your policy pays out the retail value of the vehicle in the event of a Total Loss. An excess is payable.
Riots & Strikes
You are covered for damage caused during an organised and approved riot or strike. Limit determined by SASRIA.
Fire, Flood, Hail & Lightning
You are covered against damage resulting from fire, flooding, hail or lightning strikes.
Third-party Liability
Your policy includes cover for third-party liability (excludes drivers and passengers). This is limited to R1 million per incident.
Windscreen
The cost of repair or replacement of the windscreen is covered, less excess.
Passenger Liability
This benefit ensures you are protected should passengers choose to sue you in the case of an accident. Cover is limited to R100 000 per passenger, R2.5 million per event and R15 million per annum. This benefit is paid after claiming from Road Accident Fund. Overloading the vehicle is not covered and the vehicle must be in a roadworthy condition at all times.
Value-added benefits
A range of extra-value benefits included with all comprehensive e-hailing vehicle policies.
Roadside Assist
Whether you’re stuck with a flat tyre, or you’ve run out of fuel, we offer you roadside emergency assistance.
Accident Assist
When the insured vehicle is involved in an accident, you can contact us 24/7 to arrange
dispatching of a towing service to collect the vehicle and move it to the nearest approved repairer. Towing is limited to R2 500 for unapproved tows and the limit for storage is R1 500. To arrange a towing service you should contact 0800 214 790. We cannot guarantee that this service will be available, if your vehicle is outside of the South African border.
dispatching of a towing service to collect the vehicle and move it to the nearest approved repairer. Towing is limited to R2 500 for unapproved tows and the limit for storage is R1 500. To arrange a towing service you should contact 0800 214 790. We cannot guarantee that this service will be available, if your vehicle is outside of the South African border.
Flexible Excess gives you more control
We offer a Flexible Excess facility on our comprehensive E-hailing vehicle package.
With this facility, you can lower your monthly premium by increasing the excess payable at claim stage, or instead choose to pay a higher monthly premium and lower excess when it’s time to claim. A no-excess option is also available – the choice is yours.
Flexible Excess gives
you more control
We offer a Flexible Excess facility
on our comprehensive E-hailing
vehicle package.
With this facility, you can lower your monthly premium by increasing the excess payable at claim stage, or instead choose to pay a higher monthly premium and lower excess when it’s time to claim. A no-excess option is also available – the choice is yours.
Boost your cover
You can add any of the following extensions to your comprehensive e-hailing vehicle policy at an additional cost. Terms and conditions apply.
Business Protect
If your vehicle is involved in an accident and in for repairs, we pay you an amount of either R400, R600 or R1 200 for each day the vehicle is off the road for a maximum of 20 days depending on the option you have chosen.
Deposit Sure
If your vehicle is written off following an accident or if it is stolen/hijacked and not recovered we pay you the actual deposit paid at the time of financing your vehicle. Proof of paid deposit is required. Events covered include vehicle write-off, accident damage or a total loss due to theft, fire, or hijacking.
Credit Shortfall
This is a top-up cover to make sure your vehicle is insured for the outstanding balance on the credit agreement (less arrears owed to credit provider) and not just the retail value. Events covered includes when the vehicle is stolen and not recovered or is a total loss.
Personal Accident
Pays out R30 000 if you or your driver are deceased/disabled as a result of an accident, and R5 000 for passengers who die as a result of the motor vehicle accident.
Frequently Asked Questions
1
What are my waiting periods for cover to commence?
There are no waiting periods. Your cover starts the moment you pay your first premium.
2
How long does it take for my claim to be finalised?
It depends on the extent of the damage. We authorise claims on average within 5 days of claim registration.
3
May I insure more than one vehicle?
Absolutely. You can combine vehicles onto a single policy or cover them across multiple policies to manage cashflow.
4
When and how often can I review my policy?
Your policy is reviewed annually, and you are notified in writing of the changes in premiums and benefits. It is common practice for insurers and clients to engage around the premium at this point. However, you are more than welcome to engage with us anytime there is a need to review your policy.
5
Can I opt for a flexible excess or excess waiver?
Absolutely. We have a flexible excess structure that allows you to tailor the policy to best suit your needs. Excess options range from R0-50 000 (max 30% of vehicle sum insured).
6
Can anyone else drive my vehicle besides the policy holder?
A driver that is employed by you either part time or full time, may drive the vehicle provided they have your consent and the necessary licences that must be valid at the time of the incident.
7
Must I note a regular driver?
This is recommended best practice as it ensures easy access for the driver to our roadside and accident assist benefits, where relevant.
8
Am I covered for 24hrs on the road because I have passengers who knock late after midnight?
This cover is included in our comprehensive insurance product. Assistance due to an accident is available 24/7 across all our vehicle insurance products.
9
Does having a tracker decrease my premium?
A tracking device is a requirement across most of our products and is already factored into the price we provide you. Where this is a requirement, clients are encouraged to regularly check the tracking units to ensure they are in full working order.